Absolutely! If you need to change something on your order, just email us within 24 hours — once it’s in production, we can’t make edits. Send us a quick message at aloralinks@gmail.com with: • your order number • your full name • and the change you’d like to make We’ll take care of it 💗✨

Oh-oh! Changed your mind? It happens 😅 You can cancel your order within 24 hours of placing it — after that, it goes straight into production. Just email me at aloralinks@gmail.com with: • your order number • your full name And I’ll take care of the rest 💗

If your order hasn’t shipped yet — yes! Just email me ASAP so I can update it before it goes out the door. Send a quick message to aloralinks@gmail.com with: • your order number • your full name • your new address If your package has already shipped, I can’t change it on my end (I wish I had those powers 😭). But you can contact USPS directly at 1-800-275-8777 to request a reroute.

No worries — it happens! If your order gets returned to us, just email me at aloralinks@gmail.com with your: • order number • full name • a note that your package came back Once we receive it, I’ll send you a link to pay the reshipping fee, and we’ll get your order back on its way to you 💗✨

Most orders are made and ready to ship within 1–3 business days. Since everything is handmade, production times may run a little longer during sales, holidays, or high-order weeks — but I always work as fast as possible to get your goodies out 💗 You’ll also see the exact production time at checkout, so you always know what to expect!

After your order is made (1–3 business days), it ships with USPS. Here are the usual delivery times: • First Class Mail: 4–6 business days • Priority Mail: 2–4 business days • Priority Mail Express: 1–2 business days International delivery times vary depending on your country and customs processing. As soon as your order ships, you’ll receive a tracking number so you can stalk your package in peace 📦✨

Yes, you can. Once the order is ready, you will receive an email with a USPS tracking number. You can go to USPS.com to track your purchase.

No, we do not include custom/duty fees, and we are not responsible for paying those fees. It is YOUR responsibility to review your country’s custom fees (if applicable) and duty policies prior to purchasing. Not all packages are subject to any additional charges but be aware that some countries will charge duty for international packages. To help avoid surprises, we recommend contacting your local customs.

Our goal is for you to be 100% happy with your purchase. If you are unsatisfied with your purchase, please contact us via email at Reflectionofmemoriesshop@gmail.com with your order number, first and last name within 7 days of receiving your order. We will refund your purchase price when we receive your return (unused). You are responsible for return shipping.

Send us an email at Reflectionofmemoriesshop@gmail.com with your order number, first and last name within 7 days of receiving your order. You will have to return the item to us so that we can remake it. A fee will be charged for remaking your item.

Sometimes things go wrong. Although we do our best to pay close attention to each customer’s order’s instructions, mistakes can happen- don’t worry! We are more than happy to make it right. Send us an email at Reflectionofmemoriesshop@gmail.com with your order number, first and last name so we can give you instructions on how to return the piece you received and when you will receive the correct one.

Yes, you can. Email us at Reflectionofmemoriesshop@gmail.com with your order #, name and last name and request. You can return the item to us for length exchange. You are responsible for return shipping. We will send you a link so you can pay shipping fees for us to send back to you.

Yes, jewelry pieces have a 60-day warranty for chain and clasp effects. Send us an email at Reflectionofmemoriesshop@gmail.com your first and last name, and we will work with you to resolve any issues.

KEEP AWAY FROM MOISTURE
REMOVE WHEN SLEEPING
REMOVE WHEN ACTIVE
STORE IN A CLOSED BOX OR BAG
REMOVE WHEN ENTERING WATER
ALLOW PERFUMES AND LOTION RY BEFORE WEARING

Follow our jewelry care guide above. You will also receive a polish bag with your order that you can use to keep your pieces shiny.

Gold-filled and rose gold are amazing metals. They keep their color for a very long time if care instructions are followed. Sterling Silver naturally tarnishes quickly due to chemical reactions when exposed to air, especially in humid conditions.

Use a polishing cloth (we include one in our package) and give it a quick rub…It will look like new!!

Yes, our jewelry is 100% nickel-free.

Gold-filled consists of a thick layer of 14K solid gold on the outside of a brass core, and it is not the same as gold-plated. Gold-filled is an excellent option after solid gold as far as quality and durability.

Rose Gold is a metal mixture of 14K gold and copper. Copper provides the warm rosy color that this metal is popular for, meaning that the quality and durability are the same as the gold-filled.

Yes, we use sterling silver in chains, components, and most of our charms. We will specify on each item’s descriptions when charms are silver plated. Sterling Silver is also called .925 silver and consists of 92.5% fine silver and 7.5% copper. IMPORTANT: Sterling Silver is a metal that reacts with chemicals found in air and produces tarnish. High moisture levels, exposure to sunlight, and contaminants such as salt water increase this reaction. Source: Rio Grande

Yes, we can provide a coupon code with a percentage discount depending on the number of pieces you are purchasing. Send us an email at Reflectionofmemoriesshop@gmail.com with your first and last name so that we can further discuss the details.

We do offer discounts for wholesale based on how many items you would like to order. Wholesale orders also qualify for free shipping within the US. Send us an email at Reflectionofmemoriesshop@gmail.com with your request so we can further discuss the details.

Sure! Let us know your message on the note box when you check out.

Each piece is carefully packaged in a white box and includes a polishing cloth, a small jewelry bag, and jewelry care instructions. We know you or your loved one will love it!